Got a Question? We've got an Answer! 

This page will continuously grow and be updated as we continue to come across more commonly asked questions. Don't see your question below? Reach out to us at designsoflolo@gmail.com and we will get back to you and answer your question within 24 hours.

If your question is related to Refund and Returns, our Privacy Policy, or our Terms of Service, you can find links to these policies at the very bottom of our website.

How Long Should I Expect Shipping to Take?

We strive to get our orders shipped and delivered as quickly as possible. However, on average please allow 7-20 business days for delivery to the United States, and 3-4 weeks for international delivery.

The Tracking Number I Received Does Not Work.

Sometimes it can take 2-5 business days for the tracking information to update on the system. If you received your tracking information more then 6 days ago and it is still not working, please contact us.

I Didn't Receive All of the Items I Ordered.

We work with several different manufacturers and have several different warehouses stationed across the world. We try to ship all items in one package, but unfortunately that is not always possible. As long as you received proper confirmation on your order, the rest of your order is likely just a few days behind.